Refund & Return Policy

AutoVeno wants returns and product issues to be handled clearly and fairly. This policy applies in addition to any non-waivable rights you may have under applicable consumer law.

Before sending an item back

Please contact support@autoveno.com before returning a product. Include your order number, the product and configuration, the reason for the request, and photos or video where relevant. AutoVeno will provide the appropriate return instructions and destination for the specific order.

Eligibility and condition

Return eligibility can depend on the reason for return, the product condition, the destination, the supply channel and applicable law. Where a return is approved, items should be returned with the product, included accessories and packaging reasonably available, unless the return concerns a defect or applicable law provides otherwise.

Incorrect, damaged or defective items

If an item arrives incorrect, damaged or appears defective, contact AutoVeno promptly with supporting information. We may request reasonable troubleshooting, photos, video, serial-number information or packaging details so the correct remedy can be determined.

Refund processing

When a refund is approved, it will be processed using an appropriate method available for the order. Banks and payment providers may require additional processing time after a refund is issued. Shipping, customs, duties or other charges are handled according to the circumstances of the order and applicable law.